ABOUT US
Welcome to The Lash Queen, where luxury meets artistry. Our mission is simple — to enhance your natural beauty with lashes that are as flawless, lightweight, and long-lasting as they are customized to you. Founded by Imani, a licensed esthetician and highly certified lash artist with 15+ advanced certifications, The Lash Queen is built on a passion for excellence and a commitment to healthy, beautiful lashes. With continuous education and training in the latest techniques, Imani ensures every client receives the most innovative and safest lash enhancements available. Specializing exclusively in luxury lash extensions and keratin lash lifts, Imani customizes every look to complement each client’s natural beauty and lifestyle. From soft, natural enhancements to bold, glamorous transformations, every set is meticulously designed using handmade cashmere mink fibers and the most advanced light-cured technology for superior retention, comfort, and style. For clients seeking a low-maintenance option, our Keratin Lash Lift is the ultimate natural enhancement — lifting, curling, and nourishing your natural lashes with a treatment that lasts up to 12 weeks, leaving them healthy, strong, and effortlessly beautiful. At The Lash Queen, the experience is just as important as the results. From the moment you arrive, you’ll be welcomed into a relaxing, luxury environment where every detail is tailored to you. Clients often describe their appointments as “therapy sessions” — a space where they feel heard, cared for, and leave looking and feeling their absolute best. We proudly serve a loyal clientele who value quality, expertise, and personalized care. Whether you’re seeking a natural lift or a full, glamorous lash transformation, we deliver artistry with precision and passion every single time. Because here, it’s more than just lashes — it’s a lifestyle. 💫
CANCELLATION POLICY
Studio Policies 💫 I want every visit to feel relaxing, enjoyable, and stress-free — these policies help me keep things fair and make sure I can give each client the best possible experience. Thank you for respecting them! ⏰ Running Late • PLEASE CONTACT ME IF YOU ARE GOING TO BE LATE! • I allow a 10-minute grace period. • After 15 minutes with no communication, your appointment will be cancelled and treated as a No Show. • If you let me know and I can still fit you in, I’ll happily take you — but you’ll be charged for the full service and we’ll work with the time remaining in your slot. ❌ Cancellations / Reschedules • We understand things come up — however, please give at least 24 hours’ notice for all cancellations or reschedules. • Less than 24 hours’ notice will result in a 50% cancellation fee. • No Shows will be charged 100% of the service total. • Rebooking is not guaranteed after a no-show, and if an exception is made, full prepayment will be required. 🌸 New Clients • Please arrive with no eye makeup. Mascara or leftover residue affects retention and requires extra time — there’s a $20 removal fee if we need to clean your lashes before application. 💳 Payments • Cash is preferred (all prices include a 10% cash discount). • Apple Pay and all major credit cards are also accepted. • Please note: All services, deposits, and promotional pricing are non-refundable. • Discounts & specials are cash only. 📅 Deposits • Deposits are non-refundable. • You may transfer your deposit once if you reschedule more than 24 hours in advance. • Cancellations within 24 hours require a new deposit to rebook. 👁️ Lash Care • Please avoid strip lashes and mascara while wearing extensions. Using them will require a removal and a full set. • No foreign fills — if you have lashes from another artist, please book a removal and full set. ✨ Our Promise to You I hold myself to the highest standard and take pride in the quality of my work. If you ever experience an issue, please reach out within 72 hours so I can schedule a complimentary fix. ⚠️ Chargebacks Please note that chargebacks may result in being held responsible for damages caused by the dispute. ⸻ 💖 Thank you so much for supporting my small business and respecting these policies. I’m committed to giving you the best luxury lash experience every time you’re here!